Workforce management software are known to provide improvements of employee productivity and engagement to organizations. Workforce management software provides additional benefits over and above what HRMS offers which are business and operational in nature and contributes directly to the top line and bottom line of organizations.
Our experience in implementing KServeHRMS.com (Workforce Management and Engagement centric HRMS) has given us the insights as to where tangible benefits occur over and above typical HR automation.
1. Productivity improvements due to accurate time and leave tracking and scheduling
Accurate scheduling of shift, Closer application of time, leave and policies using accurate leave and time accounting usually leads to employees putting in extra time and effort. While self-motivated employees don’t need closer monitoring, rank and file employees do increase involvement and increase work with the presence of closer time/ leave / attendance tracking. It shows up in worked hours and other indicators that are automatically calculated. Without an accurate presence management system the figures are inaccurate and inadequate to convey motivational or improvement messages to employees. A good workforce management system changes the behavior of employees towards higher productivity.
2. Morale and Productivity improvements due to engagement and self-service features on the portal
Self service transactions like leave requests and approvals, if done online, saves considerable time per transaction. Employees save time while making the request from anywhere, supervisors save time while approving (usually one click on the mobile) and HR saves times in doing the math for leave accounting. If all the time that all employees save for all the various types of self-service transactions, is counted, a considerable amount of time is saved. This time is now transferred to additional work towards business or value added activities. Face to face interaction is avoided giving everyone respect and objectivity while requesting, approving or determining balance – a big boost to morale and self respect. Additional engagement features like news, birthdays, anniversaries, viewing transparent policies, leave balances, pay slips etc. improves morale and engagement.
3. Reduced leave and work related pay liabilities
When leave and time is not accounted accurately a lot of discretion occurs among the actors - employees, supervisors and hr. The net impact is usually higher leave related liabilities which usually appear when encashment takes place, when work related pay is calculated (e.g. overtime) or when employees leave. Significant reduction in such liabilities are seen when good workforce management systems are in place.
Without such systems the ambiguity provides unnecessary discretion to those who verify and approve transactions. Self service automation requires policies to be made transparent and built into the software, ensuring that it is fairly applied to all employees as per policies, eliminating undue discretion and wrong decisions.
5. Accuracy in compliance reporting
Information that is processed from the system is the source of data that get reported in leave, payroll and other labor related compliance reports. Automated and accurate data ensures that the compliance reported date is correct, reproduceable and verifiable – all of which are key to effective compliance management.
Give such significant topline and bottom-line benefits, workforce management systems are known to provide quick returns for the investments to be made. At KServeHRMS.com we have measured such improvements in many client locations and hence can confidently indicate that such benefits are real and achievable once such systems are implemented correctly.